Friday, June 27, 2008

Babies R Us Baby Bottle Recall: What's the Story?

This just in. My sister, who has one baby and another one on the way, just emailed to tell me that Babies R Us is doing a recall on bottles containing BPA.

Here's what she said:

"I found out yesterday that Babies R Us is doing a voluntary recall of bottles containing BPA. It's not advertised by them anywhere, but I called the store to confirm. You can bring in all the bottles you have with BPA, and they will give you credit in the amount of the current selling price of those bottles towards the purchase of BPA-free bottles like Born Free or Glass. Isn't that awesome? They can be old/used and you don't even need a receipt or boxes or anything."

This is great news, but also a bit mysterious, because the Babies R Us website says they are not doing a recall (see FAQ number #26).

Could it be that it's only the Babies R Us near my sister's house that's doing the recall? Or could it be that Babies R Us is doing some strategic maneuvering to keep their recall quiet for the time being.

Either way, if you've purchased baby bottles with BPA in them from Babies R Us, you might want to give your local store a call to find out if they'll take your bottles back.

I mean, there's nothing to lose, right?

UPDATE:
Chicago, IL: My sister lives in the Chicagoland area and they are taking back bottles at her store.
Seattle, WA: A commenter just said that the Babies R Us stores in Seattle are participating in the recall.
Houston, TX: Another reader informed me that they are also taking bottles back in Houston. The customer service person at the store she visited told her that the take-back will be going on indefinitely.
Scottsdale, AZ: Another reader commented that she had success exchanging bottles in Arizona.

18 comments:

Shannon said...

Hi, don't know where you are, but the Babies R Us in Seattle is doing it too. My friend has exchanged her bottles already. I think it is strange they aren't making it more public.

Bit's Mommy said...

That sucks! I threw mine out when we moved. I wish I'd known they would do this. Oh well...I'll share the info with the moms I know. Thanks!

Anonymous said...

Thanks for the info. I exchanged the bottles that my twins were using at a Scottsdale, AZ location today after reading the information you had posted.

Carly said...

Thank you for this very important information. We are done with our BPA-laden bottles, but I still have them and will exchange them for our friends! Thank you for this information!

Foodaholic said...

Thanks for the information! I am going to definitely check out the Babies R Us store near us.

Anonymous said...

My Babies "R" Us location wouldn't take them back because I didn't have a receipt. They said their new policy is very strict and corporate requires a receipt and there were no exceptions. She said a lot of people were just collectiong bottles and returning them even though they were never purchased there.

Anonymous said...

I was successful returning all my old Avent bottles at BabiesRUs today in Chantilly, VA. The customer service representative explained to me that they would only be honoring this "bottle return/exchange" practice until 8/10/2008 when their return policy will change. After August 10th, all returns need to be in their original packaging.

They gave me a credit based on the current price of the bottles. In the same transaction, I immediately used the credit to buy Avent's new BPA-free bottles.[Avent came out with their new Avent BPA-free bottles today (8/1/08).]

Anonymous said...

I was able to exchange my old Avent bottles for BPA-free BornFree and Medela bottles at the Cherry Hill (NJ) Babies R US. I just had to pay the difference in price bottle for bottle. So glad I was able to get all these bottles without having to pay full price again!

Anonymous said...

NW Indiana accepts them too!

Anonymous said...

Columbus Ohio stores will exchange them too. I have not exchanged mine yet so I don't know if a receipt is needed - they did not mention it on the phone when I called to verify. I was told that you have to have a baby currently taking a bottle or pregnant to exchange.

Anonymous said...

Hi, I live in Australia and this has not been mentioned. I would love to throw away the plastic bottles but does anyone know who makes glass or stainless steel bottles for babies?

Anonymous said...

Hiya: I took 24 Dr. Brown's bottles to BabiesRUs and they exchanged them for dollars to put towards new Dr. Brown bottles BPA free. I got 2 starter packages for free. It was a smooth and easy process. I was shocked but very excited. Pass along the information!
Sharyl from Shelby Township, MI

Anonymous said...

Today I took in a bunch of old Avent Bottles. Babies R Us Exchanged them no questioned asked. I did not know about the Medela bottles and I'm going to bring in the 7 I have just for breastfeeding storage!!! Thank for all your help.. BTW I live in Southern California.

Anonymous said...

Hi I posted on March 2nd and forgot to mention that Babies R US exchanged bottle per bottle, however there was a price difference and I had to pay about $2.00 extra per bottle. It is worth it tho! Ok thanks for posting my info -Shanon L. from Southern California

Anonymous said...

I just call the baby r us store in Irvine, South California said they only take back the bottle with receipt within 90 days none open status. What a big different! Could you let me know which store in South California do exchange? Thanks.

Anonymous said...

Babies R Us in Spokane said that the offer ended in january :(

Anonymous said...

I just called and spoke to the store manager at a Babies R Us location here in FL. I was nice and explained that the "corp office' said the program was over, but I may want to call around and check w/ my local stores. The 2nd one I called and tried, he told me to come right over and he'd swap all 12 of my bottles out. I had to pay the price difference, but whatever!

Anonymous said...

Why would Babies R Us try to keep a recall quiet for a brand/company they don't even produce/own? Babies R Us does not own Dr. Brown's. You can visit toysrus.com/safety for all current recalled items that have been sold at Babies and Toys R Us.